FREQUENTLY ASKED QUESTIONS


Do you sell and ship to my country?

Yes. Barring an embargo, we sell and offer shipping to almost every countries. Please contact us at [email protected] for a quote and order fulfillment. 

For US customers, we ship them from Iowa State. For Canada customers, we ship them from Ontario.

How long does it take to build (lead time) and ship the product?

Local Stock: Order will be process within 2 Days from payment approval.
Big bulk orders (over 10 pieces): dimgogo owned factory need 3 days for manufacturing fixtures. 

Will my order get to me without any issues?

We use USPS (United States Postal Service), Canada post for deliveries inside the United States and Canada. All of our shipments leave the United States and Canada will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Why don't you accept my currency?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the dimgogo process all orders in USD at the most current exchange rate.

What about shipping and delivery?

Our fulfillment partner fulfills orders within 1-2 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Canada post). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

Is my information and payment safe?

Your information and payment is 100% safe and secure on our website since we use the biggest and most reliable e-commerce platform Shopify to selling products. 

What is your return policy?

All of our products are final sale, we do not accept return.

Still have any questions?


Please contact us: [email protected]